FAQs

  1. What is dropshipping? Dropshipping is a retail fulfillment method where a store doesn't keep the products it sells in stock. Instead, when a store sells a product, it purchases the item from a third party and has it shipped directly to the customer.

  2. How can I contact you? You can reach our customer support team via email at [aquascent2@gmail.com] or through our contact form on the website. We strive to respond to all inquiries within 24 hours during our business hours.

  3. Where are your products shipped from? Our products are sourced from various suppliers located around the world. Depending on the product and supplier, your order may be shipped from different countries.

  4. How long does shipping take? Shipping times vary depending on the supplier and the destination of the order. Typically, orders can take anywhere from 7 to 30 days to arrive. Some suppliers may offer expedited shipping options for an additional fee.

  5. Do you offer tracking information for orders? Yes, we provide tracking information for all orders whenever it's available. Once your order has been shipped, you'll receive an email with tracking details so you can monitor the progress of your delivery.

  6. Can I get a refund on my products? Yes, we offer a 30-day refund policy. If for any reason you're not satisfied with your purchase, please contact us within 30 days of receiving your order to arrange for a refund.

  7. How do I initiate a return or exchange? If you need to return or exchange a product, please contact our customer support team within 30 days of receiving your order. We'll provide you with instructions on how to return the item and process your refund or exchange promptly.

  8. What if I receive a damaged or defective product? If you receive a damaged or defective product, please contact us immediately with photos of the item and a description of the issue. We'll work with you to resolve the issue promptly, whether that involves issuing a replacement, providing a refund, or offering store credit.

  9. Do you offer refunds or returns on sale items? Our refund and return policy applies to all products, including sale items. If you're not satisfied with your purchase, please contact us within 30 days of receiving your order to arrange for a refund or exchange.

  10. Is my personal information secure when I shop on your website? Yes, we take the security of your personal information seriously. Our website is encrypted with SSL (Secure Sockets Layer) technology to protect your data during transmission. We also adhere to strict privacy policies to ensure that your information is handled securely and responsibly.